Returns & Refunds
Changed your mind?
We want you to be happy with your purchase from AFK Gaming. If something isn't right, please get in touch and we'll do our best to help.
Nothing in this policy affects your statutory rights.
Online Orders
For most products purchased online, UK consumers have the right to cancel their order within 14 days of receiving it.
After notifying us that you wish to cancel, you normally have a further 14 days to return the goods.
Items should be returned in their original condition and, where applicable, with packaging, accessories and components included.
Unless the item is faulty, damaged or incorrectly supplied, you will normally be responsible for the cost of returning it to us.
Returning an Item
Before returning anything, please contact us with your order number and details of the item you wish to return.
We will provide you with the appropriate return instructions.
Please package returned items carefully. You are responsible for the goods until they reach us, so we recommend using an appropriate tracked service and retaining proof of postage.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, faulty or you receive the wrong product, please contact us as soon as possible.
Include your order number, a description of the problem and photographs where appropriate. This will help us resolve the issue more quickly.
Where goods are faulty, damaged or incorrectly supplied, your statutory consumer rights apply.
Refunds
Once a return has been received and checked, any refund due will be issued to your original payment method.
Please allow time for your bank or payment provider to process the refund after it has been issued.
Where you cancel an entire qualifying online order under your statutory cancellation rights, any applicable refund of the original standard delivery charge will be handled in accordance with UK consumer law. Additional costs resulting from choosing an enhanced delivery service are not necessarily refundable.
In-Store Purchases
Your statutory rights apply to products purchased in store where goods are faulty, not as described or not fit for purpose.
For items that are not faulty, returns or exchanges for a simple change of mind are subject to AFK Gaming's in-store returns policy.
I recommend you decide here whether AFK wants to offer voluntary change-of-mind returns for in-store purchases—for example, 14 or 30 days with receipt and unopened/resalable condition. There isn't generally an automatic statutory change-of-mind right for an ordinary in-store purchase.
Trading Card Game Products
Due to the collectible nature of Trading Card Game products, AFK Gaming does not accept change-of-mind returns or exchanges on TCG products.
This applies to TCG products including booster packs, booster boxes, decks, collections and other card products.
Please make sure you are purchasing the correct product before completing your order.
Where applicable, this policy does not limit any statutory rights you may have under UK consumer law, including rights relating to goods that are faulty, damaged, incorrectly supplied or not as described.
For booster boxes, please also be aware that AFK Gaming operates a separate TCG Booster Box Policy, under which the outer factory seal or shrink wrap is opened or removed before the product is supplied.
Pre-Orders
If you wish to cancel a pre-order, please contact us as soon as possible.
Please see our separate Pre-Order Policy for information about release dates, allocations, mixed orders and fulfilment.
Event Tickets
Event tickets and bookings may be subject to different cancellation and refund conditions from physical products.
Please refer to our Event Terms & Conditions for information about cancellations, transfers, refunds and events cancelled by AFK Gaming.
How to Contact Us
To request a return or discuss a problem with an order, please use our Contact Us page.
Please include your order number whenever possible.